.

Kidderminster College

Reference Number: VAC001400210
Grade of Post: Advanced Level Apprenticeship
Hours: 37
Closing Date: 28/05/2018

Duties will include:

  • To provide outstanding and effective administration to all teams across the Department
  • To provide outstanding customer service and represent the College in a highly professional manner at all times when dealing with both internal and external clients
  • Manage, maintain and enhance processes which support Learner engagement
  • Provide a high standard of service in handling telephone calls, receiving visitors, locating and checking information as necessary, whilst maintaining confidentiality
  • Liaise with external agencies to collate and distribute information
  • Contribute to learner engagement and the learner journey through providing an efficient, effective, professional and responsive point of contact at all times
  • To undertake telesales activities as directed
  • Prepare documents using a variety of presentation methods e.g. word-processing, spread-sheets, databases
  • In this role you should be able to work to tight deadlines and deal with changing priorities.  You will be an excellent communicator and the ability to effectively process data
  • If you are keen to gain a qualification and develop your customer service and administration skills this Apprenticeship would suit you
  • As an employee within NCG, all employees are required to promote, uphold and demonstrate through personal example, our values and behaviours

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