Vax Limited

Reference Number: VAC001468279
Grade of Post: Level 2
Hours: 37.5
Closing Date: 28/11/2018

Working at Vax’s Head office, in the Customer Engagement Centre, you will engage with the customers by responding and resolving queries, driving first contact resolution whilst achieving high levels of customer satisfaction across a range of contact channels. Your role will also promote Vax products and services, aiming to go above and beyond to exceed customer expectations whilst contributing to the Engagement Centre objectives.

On a day to day basis you will:

  • Assist the customer, take ownership, deliver timely resolutions and to use effective questioning techniques to fully understand and determine customer queries
  • To handle all contact in line with agreed KPI’s (balance scorecard)
  • To provide consistent customer service standards across all channels and to offer advice and information on related issues
  • To aim for a first contact resolution
  • Maintain a good knowledge of products and processes
  • Adhere to all company policies and procedures and achieve high quality standards
  • Ensure all data is captured correctly and accurately
  • Adhere to relevant legislation such as the Data Protection Act and knowledge of where to go for advice on a range of legislation and regulatory issues
  • To be responsible for implementing relevant legislation to perform the role

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RT @Ignite_MT: 👄A MOUTHFUL OF BIRDS👄 IGNITE Acting & Musical Theatre present Caryl Churchill & David Lan’s contemporary #physicaltheatre ma…


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Can't wait to see this later! Tickets available at Reception #LoveTheatreDay #TeamKC https://t.co/rsX1Nu3XtB


Our year 2 Public Services learners recently took a class engaging in a variety of fitness activities to experience… https://t.co/uc7SUkN6k4


Our Level 3 Hairdressing learners hosted their own charity event today in the main college reception, for Children… https://t.co/oGGvlXqdHs